At Samedays, we are committed to protecting the privacy of our users while providing powerful tools for sales performance and field analytics. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").
Information We Collect
To provide our real-time analytics and coaching insights, we collect several types of information:
A. Personal Information
- Account Data: Name, email address, phone number, and professional credentials.
- Profile Data: Job title, team affiliation, and profile pictures.
B. Field Activity & Performance Data
- Sales Activity: Records of knocks, lead status, appointments set, and contracts signed.
- Pitch Execution: Audio recordings or transcripts of sales pitches (where enabled) for AI-driven coaching and analytics.
- Rep Accountability: Time logs and activity timestamps.
C. Geolocation Data
- Precise Location: Since Samedays is a field-performance tool, we collect precise GPS coordinates to verify door-to-door activity, map sales territories, and provide safety features for field reps.
D. Technical Data
- Device information (IP address, OS version, device type) and usage logs (feature interactions and navigation paths).
How We Use Your Information
We utilize the data collected to deliver and improve the "Have it all" experience:
- To Provide the Service: Tracking field activity and generating real-time performance dashboards.
- Coaching & Analytics: Using AI to analyze pitch execution and provide actionable insights for sales improvement.
- Accountability: Verifying rep location during active work hours to ensure territory integrity.
- Communication: Sending updates regarding your account, security alerts, and support responses.
- Research & Development: Anonymized data is used to improve our speech-to-text models and predictive sales analytics.
How Information is Shared
We do not sell your personal information. We share data only in the following contexts:
- With Your Organization: Your managers and authorized administrators have access to your performance, activity, and location data to facilitate coaching and management.
- Service Providers: We share data with trusted third parties who assist in operating our Service (e.g., cloud hosting, speech-recognition engines, and map data providers).
- Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.
Location Tracking Specifics
Samedays requires "Always" or "While Using" location permissions to function as a field analytics tool.
- Verification: Location data is used to prove a rep was physically at a location during a reported sales event.
- Background Tracking: If enabled, background tracking allows managers to see "breadcrumb" paths for territory optimization. Users can typically toggle work-status to stop tracking during off-hours.
Data Security
We implement industry-standard encryption (AES-256) and security protocols to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Your Privacy Rights
Depending on your location (such as the EU under GDPR or California under CCPA), you may have the following rights:
- The Right to Access: You can request copies of your personal data.
- The Right to Rectification: You can request that we correct any information you believe is inaccurate.
- The Right to Erasure: You can request that we erase your personal data, under certain conditions (subject to your employer's data retention policies).
- The Right to Object: You can object to our processing of your data for specific purposes.
Third-Party Links
Our Service may contain links to other websites (e.g., help.samedays.app). We are not responsible for the privacy practices or content of these third-party sites.
Updates to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our Data Privacy Team:
- Email: support@samedays.com
- Website: https://samedays.com/support